![]() Note: DO NOT provide your full credit card number we only need the last four digits to verify the card and account.Įrrors using PayPal and other payment methods.Note: Be sure to fill out as many ticket fields as possible so we can easily verify ownership of the account.You can also contact our support team (selecting "Purchase Issue" as the ticket category) with a detailed description of the issue-including the error message you received and the number of gems you were trying to purchase. If you are making a purchase from an unknown or unverified IP address, your transaction may be denied to prevent fraudulent purchases.Ī good starting point is to contact the customer service team of the bank or credit card you're using so they can review and confirm your transactions.To prevent fraud, banks will often flag and deny unusually large or rapid transactions using any given payment method.Try lowering your settings before attempting to make a purchase. Sometimes strict antivirus or firewall settings can cause problems when communicating with your payment provider.Try removing any special characters or punctuation from the address or name fields when making a purchase.If you are using a brand-new credit card (or one that has not been used previously on your account), your financial institution may block the purchase until they can verify your identity.In most circumstances, an error indicates a problem when a request is made to your bank, credit card provider, or financial institution. If (for whatever reason) this request is denied, the in-game transaction is automatically cancelled and returns an error. I receive an error when buying gems with a credit card. If a gem purchase is not delivered within 15 minutes, verify that the purchase went through to your bank or credit card, and then contact our support team about a "Purchase Issue" for assistance.Contact their support team so they can review and resolve the error. If you make purchases too quickly or make an uncommonly large purchase, your financial institution or credit card may flag or deny the transaction. ![]() If network errors are currently affecting your connectivity to the game or trading post, please wait for them to be addressed before attempting to purchase gems again.Even better, the ArenaNet support team is here to help with anything you're unable to solve on your own! Basic Troubleshooting Steps.īefore you begin, here's a few things you can confirm: We know this can be frustrating, so we've outlined several troubleshooting steps you can take which can help correct the issue. ![]() At times, a gem purchase may not go as smoothly as intended. ![]()
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